Return Policy for All Ultimate Store
At All Ultimate Store, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes products may not meet your expectations. Please review our return policy below to understand your options and how we handle returns for our dropshipping store.
- Eligibility for Returns
- We do accept returns for defective and non-defective products as long as the meet our return policy conditions.
- Timeframe: You may request a return within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: A valid order number or receipt is required for all returns.
- Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Perishable goods
- Customized or personalized products
- Intimate or sanitary items
- Items marked as "final sale
- How to Initiate a Return
- Contact Us: Email us at support@allultimate.store or message us through our contact form within the eligible return period. Include your order number, the item(s) you wish to return, and the reason for the return.
- Approval: Once your return request is approved, we will provide you with instructions on how to return the item(s).
- Return Shipping: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping method, as we are not responsible for lost return packages.
- Refunds
- Processing Time: Refunds will be processed within 10 business days after we receive and inspect the returned item(s).
- Refund Method: Refunds will be issued to the original payment method. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
- Partial Refunds: If the returned item is not in its original condition, is damaged, or is missing parts, a partial refund may be issued.
- Exchanges
- We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@allultimate.store with photos of the product and its packaging. We will work with our suppliers to resolve the issue promptly, either by sending a replacement or issuing a refund.
- Dropshipping Considerations
As a dropshipping store, we rely on our suppliers to fulfil orders. Return processing times may vary depending on the supplier's policies and location. We appreciate your patience and understanding.
- Contact Us
If you have any questions about our return policy or need assistance, please contact us at:
- Email: support@allultimate.store
- Phone: +2781 306 9279
- Address: 36 Russel Lubisi Street, Pretoria, 0008
- All Ultimate Pty/Ltd
- Reg: 2013/083122/07
- Customer Service: Monday to Friday from 08h00 to 17h00
Thank you for shopping with All Ultimate Store! We value your trust and are committed to providing you with a seamless shopping experience.
Note: This return policy is subject to change without prior notice. Please review it periodically for updates.