Shipping Policy for All Ultimate Store
Thank you for shopping at All Ultimate Store! We strive to ensure a seamless shopping experience, and this Shipping Policy outlines the details of how we handle orders, shipping times, and delivery. Please read this policy carefully to understand how your orders are processed.
BASIC SHIPPING INFORMATION
Cutoff time 17h00 (UCT+2) South African Standard Time
Order processing time 1-3 days (Mon-Fri)
Delivery time 4030 days (Mon-Fri)
Shipping parties are determined by our suppliers
- Order Processing
- All orders are processed within 5-30 business days (excluding weekends and holidays) after payment is confirmed.
- Once your order is processed, you will receive a confirmation email with your order details and tracking information (if applicable).
- Shipping Methods and Carriers
- We work with reliable third-party suppliers and shipping carriers to deliver your orders.
- Shipping methods and carriers may vary depending on the product and your location.
- Standard shipping times typically range from 5-30 business days, depending on the destination and product availability.
- Shipping Destinations
- We currently ship to most countries worldwide. However, some restrictions may apply based on the product or destination.
- If you are located in a region we cannot ship to, we will notify you during checkout or via email.
- Shipping Costs
- We have standard shipping fee of $5, also some products shipping costs may be calculated based on the product weight, size, and destination. All shipping costs are highlighted in the checkout point.
- Free shipping may be available for select products or orders over a certain amount. Check our website for ongoing promotions.
- Delivery Time
- Our standard delivery time is between 4 and 30 days. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier delays.
- We are not responsible for delays caused by the shipping carrier or customs.
- Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email (if available).
- Use the tracking number to monitor your order’s progress on the carrier’s website.
- Customs and Import Taxes
- International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product or shipping costs.
- Please check with your local customs office for more information.
- Undeliverable Orders
- If an order is returned to us as undeliverable (e.g., incorrect address, failure to pay customs fees), we will contact you to resolve the issue. Additional shipping fees may apply for reshipment.
- Lost or Stolen Packages
- If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or carrier first.
- If the issue cannot be resolved, contact us at support@allultimate.store within 7 days of the delivery date, and we will assist you.
- Returns and Refunds
- For information about returns or refunds, please refer to our Return & Refund Policy on our website.
- Contact Us
If you have any questions about our Shipping Policy, please contact us at:
- Email: support@allultimate.store
- Phone: +2781 306 9279
- Address: 36 Russel Lubisi Street, Pretoria, 0008
- All Ultimate Pty/Ltd
- Reg: 2013/083122/07
- Customer Service: Monday to Friday from 08h00 to 17h00
Thank you for choosing All Ultimate Store! We appreciate your trust and look forward to serving you.
Last Updated: 28 February 2025